Thank you for your interest in joining a City Tour! Please see below for frequently asked questions regarding our tours. Should you have a question that is not answered below, please contact City Tours for assistance.
Museum Members receive $10 off their ticket on all public City Tours. Individual Members receive one ticket at the discounted rate and Members Dual or higher receive two tickets at the discounted rate. Group discounts are also available for groups 10+. See below for additional information regarding group discounts.Learn more about Museum Membership.
Groups of 10 or more will receive 10% off the non-member rate. Tickets must be purchased in the same order to receive discount.
We do not require printed tickets during check-in for a City Tour. Our staff will have a printed guest list at check-in.
Guests are encouraged to bring a water bottle, comfortable shoes for walking, light clothing, and an umbrella as Miami’s weather may be unpredictable.
We encourage all of our tour participants to take photos while on our City Tours! If you post to social media, feel free to share your experience with us by tagging @HistoryMiami. Please be advised however that audio and video recordings of tours is prohibited without written consent from HistoryMiami Museum.
City Tours are accessible to people of all abilities. To request materials in accessible format, sign language interpreters, and/or any disability accommodation, please contact Hana Squires, Accessibility Coordinator, at email@example.com or call (305) 375-1621 at least two weeks in advance of your visit to initiate your request. TTY users may also call 711 (Florida Relay Service).
All meeting locations for tours are included on the event page for the tour. This information will also be sent out in an email the week prior to the tour by the City Tours Manager. Should you have any questions regarding meeting locations prior to the tour, please contact the City Tours Manager.
Detailed parking information will be sent out in an email the week prior to the tour by the City Tours Manager. Should you have any questions regarding parking locations or nearby public transportation prior to the tour, please contact the City Tours Manager.
Onsite registration for a City Tour will incur a $10 per person surcharge. We highly recommend preregistering for a tour, as tickets may no longer be available the day of the tour. Onsite registration is not available if a tour is sold out.
Private tour options are available. Please click here for additional information or contact the City Tours Manager for assistance.
City Tours tickets are non-refundable but may be transferred to another tour. Please contact the City Tours Manager for assistance.
All public City Tours are rain or shine. However, if there are severe weather conditions or if there is a small-craft advisory warning, the Museum may make the call to cancel a tour. If you are unsure of the status of a tour, please contact the City Tours Manager or call Visitor Services at (305) 375-1492 if you are calling over the weekend.
If a tour is cancelled for any reason, a cancellation email and phone call will be sent to all tour participants by the City Tours Manager. Tour participants will have the option to reschedule their tickets to another tour or receive a full refund. Should a cancellation for a tour occur over the weekend, refunds will be processed the following business day. If you are unsure of the status of a tour, please contact the City Tours Manager or call Visitor Services at (305) 375-1492 if you are calling over the weekend.
City Tours Gift Certificates are available for purchase for any publicly scheduled boat tour, walking tour, or for any dollar amount. Once purchased, gift certificates will be emailed to the recipient within 3-4 business days. When purchasing a gift certificate, the following information is required at checkout: recipient’s name, recipient’s email address, and tour type (if applicable). If purchaser would prefer the gift certificate be sent directly to the purchaser, please include this information.